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Shipping policy

Shipping Policy

Effective date: [1/1/2023]
Company: Get Ducked (Get Ducked Waterfowl)
Warehouse/Ship-From: Poplar Bluff, Missouri, USA
Support: [support@get-ducked.com]

1) Order Processing Times

  • In-stock items: typically ship within 1–2 business days (Mon–Fri, excluding holidays).

  • Made-to-order apparel/prints: 2–4 business days.

  • Pre-orders/backorders: estimated ship date shown on the product page and in your confirmation email. Dates are estimates and may shift.

Cutoff for same-day dispatch is 12:00 pm Central. Orders placed after cutoff process the next business day.

2) Shipping Methods & Costs

Shipping options and real-time rates are shown at checkout and depend on weight, destination, and speed. Typical carriers: USPS, UPS, and FedEx. Economy services may hand off to a regional carrier for final delivery.

  • Free shipping (if offered): applies to qualifying orders after discounts and before taxes.

  • Expedited options: displayed at checkout when available. Expedited handling still requires the processing window above.

3) Tracking & Split Shipments

You’ll receive a tracking link when your label is created. If your order includes items with different lead times, we may split ship at no extra cost. You’ll receive tracking for each parcel.

4) Delivery Estimates (Not Guaranteed)

Carrier delivery timelines are estimates and may be impacted by weather, peak seasons, or carrier constraints. We’re not responsible for carrier delays once a package is in transit.

5) Address Accuracy & Changes

Please verify your shipping address at checkout.

  • If you need a change before shipment, email support@get-ducked.com with subject “Address Change – Order #[number]”.

  • Once shipped, we cannot reroute most packages. Undeliverable or refused packages may be returned; reshipment costs are the buyer’s responsibility.

6) Delivery Issues (Lost, Stolen, Damaged)

  • Marked Delivered but not received: check with household members/neighbors and look around the delivery area. Many carriers mark delivered 24 hours before arrival. If still missing after 24 hours, contact us.

  • Lost in transit: we’ll assist with a carrier trace. Replacement or refund is issued per carrier outcome.

  • Damaged on arrival: contact us within 7 days with photos of the box, packing materials, and item so we can file a claim and arrange a replacement/refund.

If you use a freight forwarder, responsibility transfers at delivery to the forwarder.

7) PO Boxes, APO/FPO, and Limited Access Addresses

We ship to PO Boxes and APO/FPO when the selected method/carrier allows. Some oversized items may require a street address. Certain remote locations can add time.

8) International Shipping (If Enabled)

International options appear at checkout.

  • Duties/Taxes/VAT: charged by your country at delivery and are the buyer’s responsibility unless stated otherwise at checkout.

  • Customs delays: outside our control; refunds are not issued for customs-related delays.

  • Refused/return-to-sender: original shipping and return costs are nonrefundable.

9) Shipping Restrictions & Safety

Some items may have regional restrictions or carrier limitations (size/weight). Products must be used in accordance with local laws and hunting regulations.

10) Pre-Orders & Backorders

We’ll ship pre-order/backorder items once they become available. If your order contains both available and pre-order items, we may ship available items first. Estimated dates are subject to change.

11) Order Changes & Cancellations

We can cancel or modify an order before it ships. After shipment, please initiate a return per our Refund & Returns Policy.

12) Holiday & Peak Season Notes

From October–January, carriers experience higher volumes. Order early and consider expedited options if you’re on a deadline.

13) Contact

Questions or special requests? Email support@get-ducked.com with your order number.